Refund and Cancellations

2. Refund and Cancellation Policy

2.1 Order Cancellation Window

Customers can cancel their order within 2 hours of placement or until the order has been handed over to our courier partner for shipment, whichever occurs earlier.
Once a package is shipped, order cancellations will not be accepted under any circumstances. To request a cancellation, please email or call customer support instantly with your Order ID.

2.2 Refund & Replacement Policy (Type of Policy Offered)

Due to the intimate, personal wellness, and hygienic nature of sexual wellness products, Izzath Herbaceuticals operates under a strict "No Returns / No Exchanges" policy once a product has been successfully delivered in intact condition.

Exceptions for Replacement/Refund: We will provide an exchange, replacement, or refund only under the following circumstances:
1. The product arrives physically damaged during transit.
2. The product is defective or expired upon arrival.
3. The completely wrong item was delivered to you.

2.3 Applicable Policy Turnaround Time (TAT)

To claim a refund or replacement for damaged/defective/wrong items, you must report the issue to our support team within 48 hours (2 Days) from the exact time of delivery.
Any requests received after the 48-hour active window will not be entertained.
Mandatory Requirement: Clear unboxing photographs or a continuous unboxing video showing the shipping label and the defect must be shared via email to validate your claim.

2.4 Mode of Refund and Processing Timeline

Once an eligible cancellation or return request is verified and approved, the refund will be automatically processed.
Mode of Refund: All refunds are credited directly back to the original source payment method (Credit Card, Debit Card, UPI, Net Banking, or Digital Wallet) utilized during checkout. No cash refunds or alternative bank transfers will be executed.
Refund TAT: The refunded amount will reflect in your account within 5 to 7 working days, depending on the processing cycles of Paytm Payment Gateway and your issuing bank

2. Refund and Cancellation Policy

2.1 Order Cancellation Window

Customers can cancel their order within 2 hours of placement or until the order has been handed over to our courier partner for shipment, whichever occurs earlier.

Once a package is shipped, order cancellations will not be accepted under any circumstances. To request a cancellation, please email or call customer support instantly with your Order ID.

2.2 Refund & Replacement Policy (Type of Policy Offered)

Due to the intimate, personal wellness, and hygienic nature of sexual wellness products, Izzath Herbaceuticals operates under a strict "No Returns / No Exchanges" policy once a product has been successfully delivered in intact condition.

Exceptions for Replacement/Refund: We will provide an exchange, replacement, or refund only under the following circumstances:

The product arrives physically damaged during transit.

The product is defective or expired upon arrival.

The completely wrong item was delivered to you.

2.3 Applicable Policy Turnaround Time (TAT)

To claim a refund or replacement for damaged/defective/wrong items, you must report the issue to our support team within 48 hours (2 Days) from the exact time of delivery.

Any requests received after the 48-hour active window will not be entertained.

Mandatory Requirement: Clear unboxing photographs or a continuous unboxing video showing the shipping label and the defect must be shared via email to validate your claim.

2.4 Mode of Refund and Processing Timeline

Once an eligible cancellation or return request is verified and approved, the refund will be automatically processed.

Mode of Refund: All refunds are credited directly back to the original source payment method (Credit Card, Debit Card, UPI, Net Banking, or Digital Wallet) utilized during checkout. No cash refunds or alternative bank transfers will be executed.

Refund TAT: The refunded amount will reflect in your account within 5 to 7 working days, depending on the processing cycles of Paytm Payment Gateway and your issuing bank

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2. Refund and Cancellation Policy

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2.1 Order Cancellation Window

Customers can cancel their order within 2 hours of placement or until the order has been handed over to our courier partner for shipment, whichever occurs earlier.

Once a package is shipped, order cancellations will not be accepted under any circumstances. To request a cancellation, please email or call customer support instantly with your Order ID.

2.2 Refund & Replacement Policy (Type of Policy Offered)

Due to the intimate, personal wellness, and hygienic nature of sexual wellness products, Izzath Herbaceuticals operates under a strict "No Returns / No Exchanges" policy once a product has been successfully delivered in intact condition.

Exceptions for Replacement/Refund: We will provide an exchange, replacement, or refund only under the following circumstances:

The product arrives physically damaged during transit.

The product is defective or expired upon arrival.

The completely wrong item was delivered to you.

2.3 Applicable Policy Turnaround Time (TAT)

To claim a refund or replacement for damaged/defective/wrong items, you must report the issue to our support team within 48 hours (2 Days) from the exact time of delivery.

Any requests received after the 48-hour active window will not be entertained.

Mandatory Requirement: Clear unboxing photographs or a continuous unboxing video showing the shipping label and the defect must be shared via email to validate your claim.

2.4 Mode of Refund and Processing Timeline

Once an eligible cancellation or return request is verified and approved, the refund will be automatically processed.

Mode of Refund: All refunds are credited directly back to the original source payment method (Credit Card, Debit Card, UPI, Net Banking, or Digital Wallet) utilized during checkout. No cash refunds or alternative bank transfers will be executed.

Refund TAT: The refunded amount will reflect in your account within 5 to 7 working days, depending on the processing cycles of Paytm Payment Gateway and your issuing bank